frequently asked questions

Where are you located?

We have five locations in Toronto and the Greater Toronto Area.

They are:

Toronto Downtown – 459 Eastern Ave, M4M 1C2

Toronto – 1 Laird Drive, M4G 3S8

Toronto West – 207 Weston Rd, M6N 4Z3

Scarborough – 135 Beechgrove Dr, M1E 3Z3

Etobicoke – 2256 Lake Shore Blvd W, M8V 1A9

What are your hours?

Monday to Friday 8:00am – 7:00pm
Saturday, Sunday 9:00am – 5:00pm

What supplies do I need?


Is there a minimum order amount?

No, there is no minimum order amount. You can order as much or as little as you wish.

Is it possible to place a special order for boxes of a specific or custom size?

Yes there is. Please call your closest location to place your customized order.

Where can I get assistance if I am a new customer?

Please call one of our five (5) locations and one of our skilled associates will assist you with any questions you may have.

Shipping and Delivery

Do you offer free shipping?

All orders over $100 will receive free Shipping/Delivery.

Are your boxes shipped flat or folded?

All of our boxes and moving supplies are shipped flat. You will have to assemble them once received.

How are orders shipped?

Boxes Toronto delivers directly or through Canada Post.

How long will it take to receive my order?

We deliver within 24-48 hours in Toronto and the GTA (Greater Toronto Area).

How do I track or view my order?

To track your order, first Login/Register and track your order online via your dashboard.

You can also call Boxes Toronto at 416-424-3456 and speak to one of our representatives. There is also our live chat option, where one of our skilled representatives will be happy to help!

Do I need to be home when the order is delivered?

No you do not. If you do have specific instructions for drop off, please add them when placing your online order.


What is your return policy?

Due to COVID-19 we will be suspending the ability for our customers to return purchased items after they leave our stores.

Price and Promotions

How do your prices compare to buying boxes in a store?

Our prices are competitive with other moving supply stores in Toronto. We are constantly striving you to bring you the  best price.

Products and Packing

How many boxes do I need?

One of our trained representatives will always be willing and ready to help. Call the store or use our online chat to speak with someone who can advice you on how many boxes you will need.

Are your boxes new?

Yes. All the boxes we sell are brand new. Boxes Toronto does not sell used boxes or moving supplies. If you wish to dispose of or collect used moving supplies, please go to an All Canadian Self Storage location and visit our ‘Buddy Box’ donation centre.

How do I know how strong my box is?

The Wall Test Data is printed on each box.

Why is box strength important?

Box strength is important because it prevents breakage and damage of any goods.

Is size important?

Yes. Bulky and bigger items should be stored in a bigger and sturdier box and heavy goods, books, and fragile items should be stored in a small box.

Why not use grocery store boxes instead of buying boxes?

Moving boxes have the durability, protective layers, and quality needed to properly protect, store, and transport your belongings. While grocery store boxes are specifically made to store and transport product and other consumer products, and be then discarded or recycled. They may also carry ‘hitchhikers’ i.e. bugs!

Can quality moving boxes make my move fast and save me money?

Yes they can.

Is it okay to use used boxes for moving?

It depends on where you get them and the quality of them.

Are your boxes made from recycled materials?

Yes they are. Boxes Toronto reduces, reuses and recycles!

What is the benefit of using packing paper for the kitchen, versus newspaper?

Packing paper is more hygienic then using newspaper. Boxes Toronto also carries dish separator packs.

What kinds of moving boxes do you offer?

From wardrobe, mirror and lamp boxes to file, TV and electronics boxes, we offer a large variety of moving boxes in different sizes to suit your unique needs. Boxes Toronto also offers box kits that will give you all the tools you need to make your move as smooth as possible.

How are moving boxes and storage boxes measured?

Length, width, and height.

What are complete moving kits?

Boxes Toronto offers complete moving kits, designed to give you everything you need for your move. Each moving kit contains small to jumbo boxes, bubble plastic, packing tape, a marker, and a box knife. If you do not see exactly what you are looking for, call us on 416-424-3456 to build your own custom moving kit.

It seems like there are a lot of boxes in each kit. Why so many?

We want to provide you with a variety of box sizes to fit all your belongings and it is based on years of user purchases.

What are the advantages of buying complete moving kits?

Purchasing complete moving kits makes your move easier and saves an enormous amount of time with moving preparations. This is because all of the moving supplies that are needed to pack your home are shipped right to your door.

How is bubble plastic measured?

Width, length, and thickness.

Do your mattress bags have a zipper on them?

Yes they do.

How long in advance should I start packing?

We recommend starting to pack 6-4 weeks in advance. Check out our moving tips for a comprehensive moving checklist from two months before the move to on moving day.

Using Your Account

Why do I need to register?

Registering an account with Boxes Toronto allows you to access your order status, order invoice, receipt and track your purchase.

How do I establish an account/access my account/obtain order status and tracking information or obtain a copy of my order invoice?

Click the ‘Login/Register’ button in the top right corner of the website. If you have already created an account with Boxes Toronto, enter your login details to check your order status, invoice and track your purchase.

If you are new to Boxes Toronto, click the ‘Register’ button. Follow the prompts to fill out your contact information.

How do I place an order on the website?

For each product you would like to purchase, choose the quantity and click ‘add to cart.’ When you are finished shopping, click the cart icon in the top right corner and review your items. Once satisfied, click ‘checkout’ and follow the steps to place your order.